Hendrix Services LLC

1. Sole Legal Entity

Hendrix Services LLC, a Kentucky limited liability company, is the sole legal entity providing all services described on this website. All agreements, billing, invoicing, payments, refunds, and service obligations are entered into with, and performed by, Hendrix Services LLC.

2. Brands, Trademarks, and Product Names

"HXSHost," "HXS GameCloud," "Caelum," and all related names, logos, slogans, and branding elements are trademarks, trade names, products, or service offerings owned and operated by Hendrix Services LLC. Any reference to these brands on this website, in invoices, in support communications, or elsewhere refers solely to services provided by Hendrix Services LLC.

3. No Separate Entity

The use of these brand names does not create, imply, or represent a separate legal entity, subsidiary, partnership, joint venture, franchise, or corporation. There is one legal counterparty for all commercial and contractual purposes: Hendrix Services LLC.

1. Services Provided

Hendrix Services LLC provides managed and unmanaged game server hosting services, offered through its brands including HXSHost, HXS GameCloud, and Caelum.

2. Services Not Provided

Unless explicitly stated otherwise in a written agreement signed by an authorized representative of Hendrix Services LLC, Hendrix Services LLC does not provide:

• Virtual Private Servers (VPS)
• Cloud compute instances or general-purpose Infrastructure-as-a-Service (IaaS)
• Shell accounts or interactive Linux/Unix user accounts
• General-purpose virtualization infrastructure, container hosting, or bare-metal leasing

Game server hosting environments are provisioned solely for the purpose of running supported game servers and their associated workloads. Any use outside that scope is prohibited and may result in suspension or termination under the Acceptable Use Policy.

1. Eligibility

You must be at least eighteen (18) years of age to purchase services, hold a billing account, or otherwise enter into this Agreement with Hendrix Services LLC. By purchasing or using our services, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding contract.

2. Payment & Billing

All payments must be made via Stripe, PayPal, or any other approved method listed on HendrixServices.us, HXSHost.com, or any future websites owned and operated by Hendrix Services LLC. Billing starts upon payment completion. All billing, invoicing, payment processing, refunds, and financial transactions related to the services are conducted solely by Hendrix Services LLC, regardless of which brand (e.g., HXSHost, HXS GameCloud, Caelum) the service is marketed under.

3. Pricing

Standard game server hosting pricing begins at $3.50 USD per allocated gigabyte (GB) of RAM per billing cycle unless otherwise stated on the applicable order page or in promotional material. Pricing may vary based on hardware tier, data center location, game title, add-ons, taxes, or promotional offers, and is subject to change at any time. The price applicable to a given service is the price displayed at the time of order confirmation; renewal pricing is the then-current published price unless a binding promotional rate has been expressly granted in writing.

4. Account Credit & Expiration

Funds added to an account, whether via direct deposit, refund issuance, or third-party donation, exist solely as "Account Credit" for use within the Hendrix Services ecosystem. Account Credits have no cash value, cannot be cashed out, and are not redeemable for currency. Hendrix Services LLC reserves the right to expire and permanently remove any Account Credit from an account that remains inactive (defined as no logins or active billable services) for a period of six (6) consecutive months.

5. Service Provision and Delivery

All services are manually provisioned and will be set up within 72 hours. If setup exceeds 72 hours, the client’s billing date will be adjusted to account for the delay, ensuring they are not charged for inaccessible service time.

6. Order Cancellation

Orders may be canceled if they meet the refund conditions within the specified timeframe. For errors (e.g., incorrect selection of service parameters), support has discretion to approve or deny cancellation requests.

7. Warranties and Disclaimers

Hendrix Services LLC does not warrant that services will meet your requirements or that service provision will be uninterrupted. Customers assume full responsibility for the use and consequences of the services.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Hendrix Services LLC arising out of or relating to this Agreement or your use of the services shall not exceed the total amount of fees you actually paid to Hendrix Services LLC in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall Hendrix Services LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hendrix Services LLC and its officers, members, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the services, your content, your violation of this Agreement or any applicable law, or your infringement of the rights of any third party. This obligation does not apply to claims to the extent they arise from the gross negligence or willful misconduct of Hendrix Services LLC.

10. Dispute Resolution

Any disputes related to this purchase will be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat and venue of arbitration shall be Boyle County, Kentucky, USA, and the arbitration shall be governed by the laws of the Commonwealth of Kentucky. Arbitration may involve administrative and arbitrator fees, and each party is responsible for its own legal costs unless otherwise agreed.

Class Action Waiver: Disputes must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

30-Day Opt-Out: You may opt out of this arbitration agreement (including the class action waiver) by sending written notice to Hendrix Services LLC at the address in the Notices section below within thirty (30) days of first accepting these terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of this Agreement.

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond their reasonable control, including natural disasters, government actions, or other events deemed as force majeure.

12. Intellectual Property

All intellectual property rights in any materials provided as part of the service are owned by Hendrix Services LLC or its licensors. Customers may not use such materials without prior written permission.

13. Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

14. Governing Law and Venue

This Purchase Agreement, and any disputes arising out of or relating to it or the services, shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, USA, without regard to its conflict of law principles. Subject to the binding arbitration provisions above, any legal action, arbitration proceeding, or other dispute resolution process shall be conducted exclusively in Boyle County, Kentucky, and each party irrevocably submits to the personal jurisdiction and exclusive venue of the state and federal courts located in Boyle County, Kentucky for any matter that is not subject to arbitration, unless otherwise required by applicable law.

15. Entire Agreement

This Agreement, together with the other policies published on this legal page, constitutes the entire agreement between you and Hendrix Services LLC regarding the services and supersedes all prior or contemporaneous understandings, communications, and agreements, whether written or oral.

16. Assignment

You may not assign or transfer this Agreement, or any rights or obligations under it, without the prior written consent of Hendrix Services LLC. Hendrix Services LLC may assign this Agreement, in whole or in part, without restriction. Any attempted assignment in violation of this section is void.

17. No Waiver

The failure of Hendrix Services LLC to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. Any waiver must be in writing to be effective.

18. Notices

Legal notices to Hendrix Services LLC must be sent in writing to: Hendrix Services LLC, PO Box 1101, Danville, KY 40423. We may provide notices to you by email to the address on your account or by posting on our website.

19. Headings

Section headings are provided for convenience only and do not control or affect the meaning or interpretation of any provision of this Agreement.

20. Amendments

Hendrix Services LLC reserves the right to amend the terms of this Purchase Agreement at any time. Changes will be effective upon notice on our website.

1. Nature of Contributions

Payments made via the public donation system are voluntary contributions to Hendrix Services LLC. These funds are immediately converted into non-transferable Account Credit and applied directly to the designated beneficiary's (server owner's) billing account to assist with hosting costs. These contributions do not constitute a purchase of goods or services from Hendrix Services LLC by the donor.

2. Strict Non-Refundable Policy

All donations are final and strictly non-refundable. By completing a transaction, you acknowledge that the funds are immediately applied to the beneficiary's account and cannot be reversed. Requests for refunds due to "accidental" donations, "over-donation" (entering the wrong amount), buyer's remorse, or typing errors will be denied without exception. Donors are responsible for verifying the amount and the intended recipient before finalizing payment.

3. No Cash Value or Withdrawal

Once funds are received by Hendrix Services LLC and applied as Account Credit, they are locked to the Hendrix Services ecosystem. Under no circumstances can these credits be "cashed out," withdrawn to a bank account, refunded to a card, or transferred to a third party. Credits may only be used to pay for invoices generated by Hendrix Services LLC.

4. Perks and Rewards Disclaimer

Hendrix Services LLC does not offer, guarantee, or manage any rewards, perks, or special status (e.g., in-game items, VIP roles) in exchange for donations. Any such rewards offered by a community or server owner are the sole responsibility of that owner. Hendrix Services LLC is not liable for unfulfilled promises made by third parties.

5. Tax Deductibility

Hendrix Services LLC is a for-profit Limited Liability Company (LLC). Contributions made through our system are not tax-deductible charitable donations.

6. Chargebacks, Disputes, and Legal Remedies

Because donations are immediately applied as non-refundable Account Credit, a chargeback, reversal, or payment dispute initiated with your credit card issuer, bank, or payment processor (e.g., PayPal, Stripe) for any donation transaction will result in account termination and may be referred for collection of the disputed amount plus associated fees. In the event of a chargeback:

• The donor will be permanently banned from the Hendrix Services LLC network.
• We reserve the right to suspend the beneficiary's service pending resolution.
• Hendrix Services LLC reserves the right to take legal action to recover the disputed funds, along with any chargeback fees, legal fees, collection agency costs, and administrative costs incurred in the recovery process.

7. Credit Expiration

As outlined in the Purchase Agreement, Hendrix Services LLC reserves the right to remove any Account Credits derived from donations if the beneficiary account remains inactive for six (6) consecutive months.

1. Refund Eligibility for Game Servers

New customers—defined by a unique combination of email address and payment method—may request a refund for game server services within 7 days after setup. This policy is intended for first-time clients only. Existing or returning customers may not be eligible for refunds on subsequent purchases.

2. Non-Refundable Items

Refunds are not available for dedicated machine services, domain registrations, software licenses, or voluntary donations/contributions applied to account credit.

3. Refund Request Process

To request a refund, contact our support team via Discord, billing panel or email at support@hendrixservices.us. Refund requests may take up to 72 hours to be initiated. The time it takes for the refund to appear in your account depends on your payment processor.

4. Cancellation Terms

Orders can be canceled if they meet the 7-day refund criteria for new customers. Refund eligibility for existing or returning clients is not guaranteed and will be reviewed on a case-by-case basis. In cases of erroneous orders (e.g., incorrect selection of service parameters), support retains discretion to approve or deny cancellation requests.

5. General Conditions

This Refund Policy is subject to the overall Legal Terms and Purchase Agreement of Hendrix Services LLC, including the Force Majeure and Severability clauses.

1. General Provision

If any provision of these documents or any related agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any respect, such provision shall be severed from the remainder of the document.

2. Continued Validity

The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions. The parties agree that the remaining provisions will continue in full force and effect as if the invalid or unenforceable provision were omitted.

3. Reformation

In the event that any provision is held to be invalid or unenforceable, the parties shall negotiate in good faith to replace such provision with a valid and enforceable provision that most closely reflects the parties’ original intent.

1. Definition

“Force Majeure” refers to events beyond Hendrix Services LLC’s control, including natural disasters, acts of God, war, terrorism, labor disputes, government orders, or other unforeseen events.

2. Effect on Obligations

We are not liable for delays, failures, or interruptions in service caused by Force Majeure events, including setup or delivery delays.

3. Notification and Mitigation

We will make reasonable efforts to notify affected customers and resume operations promptly. No refunds or liability will be imposed due to these delays.

4. No Liability

Hendrix Services LLC is not liable for damages, losses, or expenses resulting from Force Majeure-related service disruptions.

1. Ownership

All content provided as part of our services—including website text, graphics, logos, images, software, and documentation—is the intellectual property of Hendrix Services LLC or its licensors. Without limiting the foregoing, "HXSHost," "HXS GameCloud," "Caelum," and their associated logos, names, slogans, branding elements, interface designs, user interface layouts, software systems, and proprietary control panel technologies are the exclusive intellectual property of Hendrix Services LLC, whether or not registered as trademarks. Unauthorized use, reproduction, imitation, framing, scraping, reverse engineering, decompilation, or redistribution of any of the foregoing is strictly prohibited.

2. Permitted Use

• Limited, non-exclusive, non-transferable license for personal or internal business use
• No reproduction, distribution, or modification without written consent

3. Restrictions

• Unauthorized use is prohibited and may result in legal action
• Do not remove or alter proprietary notices
• Violations subject to legal remedies

4. Infringement Procedures

If you believe your IP rights have been infringed, contact us at support@hendrixservices.us with a detailed description.

1. Introduction

Hendrix Services LLC is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. By using our services, you consent to the practices described here.

2. Information We Collect

• Personal Information: Name, email, PayPal details, and contact info.
• Usage Data: Server logs, IP addresses, browser type, and usage patterns.

3. How We Use Your Information

• To provide and maintain services
• To communicate billing and support updates
• To improve our services and website

4. Data Protection and Security

We implement reasonable safeguards, but no system is impenetrable. We cannot guarantee absolute security. Accounts are only deleted from our local systems upon request unless at a future date it becomes necessary to delete inactive accounts.

5. Information Sharing and Disclosure

• We do not sell or rent your data
• We may share data with trusted providers (e.g., payment processors)
• We may disclose data if required by law or to protect our rights

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Opt out of non-essential communications

To exercise any of these rights, email support@hendrixservices.us from the email address associated with your account and describe your request. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law. You may also opt out of non-essential communications using the unsubscribe link in those messages.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, the right to request access to and deletion of that information, the right to request correction of inaccurate information, and the right not to be discriminated against for exercising these rights. Hendrix Services LLC does not sell your personal information and does not share it for cross-context behavioral advertising, so no "Do Not Sell or Share My Personal Information" action is required. To exercise your California privacy rights, contact us at support@hendrixservices.us. You may use an authorized agent to submit a request on your behalf.

8. Children's Privacy

Our services are intended for users who are at least eighteen (18) years of age and are not directed to children. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected personal data from a person under 18, we will delete that information promptly. If you believe a minor has provided us with personal data, please contact support@hendrixservices.us.

9. Data Breach Notification

In the event of a data breach that affects your personal data, Hendrix Services LLC is committed to notifying affected users and the appropriate authorities without undue delay and in accordance with applicable law.

10. Changes to This Policy

We may update this policy at any time. Changes will be posted with an updated effective date.

11. Contact Us

For privacy questions or to exercise your rights, contact us at support@hendrixservices.us.

1. Prohibited Activities

• No use of services for illegal activities, including piracy, harassment, or fraud
• No hosting of content that violates copyright, promotes hate, or incites violence
• No attempts to disrupt or overload infrastructure (e.g., DDoS, abuse of resources)

2. Game Server Conduct

Users must follow the rules of hosted games and avoid cheating, griefing, or abusive behavior. Hendrix Services LLC reserves the right to suspend or terminate services for violations.

3. Enforcement

Violations may result in warnings, suspension, or permanent termination of service. We may report illegal activity to appropriate authorities.

4. Child Sexual Abuse Material (CSAM)

Child sexual abuse material is strictly prohibited and will not be tolerated. Any account found hosting, storing, or distributing CSAM will be terminated immediately, and the matter will be reported to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline at 1-800-843-5678 or report.cybertip.org, as well as to law enforcement.

1. Independent Operation

Game servers hosted on Hendrix Services LLC infrastructure are operated by independent customers and community owners. Each community sets its own rules, moderation, gameplay decisions, in-game economies, donation arrangements, and player-facing terms.

2. No Responsibility for Community Conduct

Hendrix Services LLC is not responsible for the conduct, moderation, rules, donations, promises, or in-game activities of independently operated game communities hosted on our infrastructure. Hendrix Services LLC does not endorse, sponsor, or guarantee any community, its administrators, or any content, perks, or rewards offered within it.

3. Customer Responsibility

Customers and community owners are solely responsible for complying with applicable law, the rules of the games they host, third-party game publisher terms, and this legal page (including the Acceptable Use Policy). Hendrix Services LLC may suspend or terminate services for any community that violates these obligations.

1. Uptime Commitment

Hendrix Services LLC aims to maintain 99.8% uptime for all hosted services, excluding scheduled maintenance and Force Majeure events.

2. Support Response Times

• General inquiries: within 24 hours
• Critical outages: within 4 hours

3. Service Credits

If covered unplanned downtime in a single monthly billing cycle exceeds the thresholds in the Service Credit Schedule below, the affected customer may request a service credit calculated as a percentage of that month's fees for the impacted service. Service credits are applied as non-refundable Account Credit within the Hendrix Services ecosystem, do not constitute cash refunds, and are issued only upon written request submitted to support@hendrixservices.us within thirty (30) days after the end of the affected billing cycle. Requests submitted after this window are waived.

4. Service Credit Schedule

Credit percentages apply to the monthly fees of the affected service, based on cumulative covered unplanned downtime within a single monthly billing cycle. Only the highest tier reached applies; tiers do not stack.

• More than 2 hours of downtime in the billing cycle: 5% service credit
• More than 6 hours of downtime in the billing cycle: 10% service credit
• More than 12 hours of downtime in the billing cycle: 20% service credit
• More than 24 hours of downtime in the billing cycle: 30% service credit (maximum)

The maximum service credit issued for any single billing cycle is thirty percent (30%) of that month's fees for the impacted service. Service credits are the customer's sole and exclusive remedy for any failure to meet the Uptime Commitment.

5. Exclusions from Downtime Calculation

The following events are not counted as covered downtime for purposes of this SLA:

• Scheduled maintenance for which reasonable advance notice was provided
• Emergency maintenance required to address security vulnerabilities or critical stability issues
• Force Majeure events as described in the Force Majeure Clause
• Outages caused by the customer, customer-installed software, mods, plugins, or customer misconfiguration
• Outages caused by third parties or systems outside the control of Hendrix Services LLC, including upstream network providers, data center facilities, DNS providers, payment processors, and game publisher authentication services
• Distributed denial-of-service (DDoS) attacks targeting customer services beyond the protections included with the applicable service tier
• Suspensions for non-payment or for violations of the Purchase Agreement, Acceptable Use Policy, or any other Hendrix Services LLC policy

1. Use of Cookies

Our websites may use cookies to enhance user experience, track usage patterns, and support login sessions.

2. Types of Cookies

• Essential cookies for authentication and security
• Analytics cookies to improve site performance
• Preference cookies to remember user settings

3. Managing Cookies

Users can manage or disable cookies via their browser settings. Disabling cookies may affect site functionality.

1. Designated DMCA Agent

Hendrix Services LLC has designated an agent to receive notifications of claimed copyright infringement under the Digital Millennium Copyright Act, in accordance with 17 U.S.C. § 512(c)(2). Our designated agent is registered with the U.S. Copyright Office under Registration No. DMCA-1072766.

Service Provider: Hendrix Services LLC
Designated Agent: Jared Hendrix
200 N Hill N Dale St
Apt 520
Danville, KY 40422
Phone: (859) 334-0890
Email: Jared@hendrixservices.us

2. Takedown Requests

If you believe your copyrighted content is being used without authorization on our services, please submit a DMCA notice to our designated agent at Jared@hendrixservices.us.

3. Required Information

• Your contact information
• Identification of the copyrighted work
• URL or location of the infringing content
• A statement of good faith belief and authority to act

4. Counter Notices

Users may submit a counter notice if they believe content was removed in error. We will follow DMCA procedures to resolve disputes.

5. Repeat Infringer Policy

Hendrix Services LLC will, in appropriate circumstances and at its discretion, suspend or terminate the accounts of users who are determined to be repeat infringers of copyright.

1. License Grant

Hendrix Services LLC grants users a limited, non-exclusive, non-transferable license to use any software, scripts, or automation tools provided as part of our services for personal or internal business use only.

2. Restrictions

• Users may not reverse engineer, decompile, or modify the software
• Redistribution or resale of licensed tools is prohibited without written consent
• Licenses may be revoked for violation of terms or misuse

3. Ownership

All software and related materials remain the intellectual property of Hendrix Services LLC or its licensors. This agreement does not transfer ownership rights.

4. Termination

Licenses may be terminated if users violate these terms. Upon termination, users must cease all use and delete any licensed materials.

1. Scope

This agreement applies to personal data processed by Hendrix Services LLC on behalf of clients located in jurisdictions with data protection laws, including GDPR and CCPA.

2. Responsibilities

• We process personal data only as instructed by the client
• We implement appropriate technical and organizational measures to protect data
• We assist clients in fulfilling data subject rights requests

3. Subprocessors

We may use subprocessors (e.g., hosting providers, payment processors) to deliver services. A list of subprocessors is available upon request.

4. Data Transfers

Any cross-border data transfers will comply with applicable legal frameworks, including standard contractual clauses where required.

5. Termination

Upon termination of services, personal data will be deleted or returned to the client unless retention is required by law.

1. Program Participation

Participation in the Hendrix Services LLC Affiliate Program is a privilege, not a right. We reserve the right to approve, reject, or remove any affiliate at our discretion. Affiliates act as independent contractors and are not employees of Hendrix Services LLC.

2. Commission Maturity & Grace Period

To prevent fraud and account for the 7 day refund window provided to new customers, all commissions are subject to a mandatory 30 day maturation period (the "Grace Period").

• The Grace Period begins on the date the referred client completes their payment.
• Hendrix Services LLC reserves the right to extend this Grace Period for any duration we see fit for any reason, including but not limited to, high refund rates from your referrals or suspected irregular traffic.
• Earnings will only become "Available" for payout once they have cleared the Grace Period.

3. Automated Payout System

Once commissions have matured beyond the Grace Period, they are handled by our automated system:

• Payout Method: All earnings are paid strictly as Account Credit. We do not issue payouts via cash, PayPal, Bank Transfer, or any other external payment method.
• Minimum Threshold: Payouts are triggered automatically only when the matured/available balance reaches or exceeds $10.00 USD.
• Frequency: The system runs a periodic audit. If your available balance meets the threshold, it is automatically converted to Account Credit.

4. Reservation of Rights & Discretionary Removal

Hendrix Services LLC reserves the right to withhold, cancel, or permanently remove any pending earnings, matured commissions, or converted Account Credits where the affiliate has violated the Hendrix Services LLC Terms of Service (TOS), the Acceptable Use Policy, or these Affiliate Terms, or where earnings are connected to fraud or abuse.

This includes, but is not limited to, the prohibited activities listed in Section 5, chargebacks or fraudulent transactions, and any conduct that breaches the agreements referenced above. If an account is banned or terminated for such violations, all associated affiliate earnings are immediately forfeited. We will provide notice of withholding or forfeiture where practicable.

5. Prohibited Activities

The following activities will result in immediate termination of the affiliate account and forfeiture of all pending earnings:

• Self-Referrals: Creating secondary accounts or using your own referral link to purchase services for yourself.
• Spamming: Sending unsolicited emails or posting links on third party communities without permission.
• Cookie Stuffing: Using scripts or iframes to set tracking cookies without the user's active engagement.

6. Clawbacks and Reversals

Commissions are earned only on successful, non-refunded payments. If a referred client requests a refund, initiates a chargeback, or if the transaction is flagged as fraudulent, the associated commission will be reversed. If the commission has already been auto-converted, we reserve the right to deduct the equivalent value from your existing Account Credit balance.